In public service, when you escalate a situation with Emotional Rage onto a community member, a co-worker, or a person on a traffic stop, and you apply un-necessary excessive force… Game over!
This typical response of ‘living the dream’ can be heard by workers inside all public service agencies (Law enforcement, Fire, corrections, 911 operators, Sworn, nonsworn, and civilian staff).
Public servants know who within their ranks are the unprofessional and often toxic employees. The oath to serve also means a ‘Duty-to-Report’ Misconduct.
A culture of respect is when an agency uses effective methods for responding to episodes of disrespectful behavior while initiating the cultural changes needed to prevent such episodes from occurring.
To navigate around toxic co-workers the two methods that have been around for a long time are Gray Rocking and learning to PIVOT
“What Were they Thinking?”
Chances are they were NOT thinking. When a person has low Emotional Intelligence, they tend to acted without adding the proper emotions (EI) into the equation, which helps make better decisions.
Life is a constant act of finding balance. And depending on what stage of life your career is in, life will throw you curves that test you. The question is when you do get tested… do you seek out a mentor or do you create misconduct?
Respect for all people and all professions is Racial equity
President Biden signed the Executive Order for training in verbal de-escalation communication with Emotional Intelligence, and affirmation duty-to-intervene.
Officer Wellness, increases the health, well-being, and mindfulness, of everyone inside the organization. Emotional Intelligence (EI) helps build better EDI relationships inside the agency, and out.
The Blue Wall is a symbol of family trust, all swearing by oath and duty to serve and protect.
Committing all the elements of the law enforcement oath of honor, is committing to the Blue Wall of Trust inside the agency and
The 2022 NAWLEE Conference in Miami, many discussions were about unnecessary use of force and how emotions play a big part in the de-escalation.
Bullying comes in many shapes and forms. From physical abuse, to verbal abuse, and social exclusion to cyber bullying. These are all unacceptable.
Block-out Syndrome’, when you make a self-serving decision that could harm others. Officer’s Duty-to-Intervene to Step in, Tap out, and Take over the situation.
Let the perfect storm blow over your agency because you have taken proactive steps to help shelter your employee’s safety through the rough times, bad times, and even the good times.
Ever found yourself stuck, waking up to (what feels like) the same day over and over and over… like you’re going nowhere? It’s likely you are stuck… in the rut of life. In Groundhog Day, Bill Murray wakes up 6:00am to the same day…
When it comes to working with the public, some choices come with a price. The simple concept of ‘learning to take a breath’ before making a poor choice, is a lesson everyone in public service needs to learn.
How you react to things today, will influence your reactions to things in the future. And how you view things as a positive or negative in your life, will bring more of those things into your life…
It’s common to have one bad employee bring down agency morale. It doesn’t matter whether your agency is police, fire, or corrections, every department has a few bad apples with bad attitudes.
Workplace Bully can take you from being HAPPY to ANGRY within seconds. Toxic employees know how to push your buttons, voice their negative banter, and tell everyone how bad work is. And it is ‘never THEIR fault.’
Emotional Intelligence is a VITAL that should be checked. It is just as critical as your physical vitals, but often overlooked. Having just the basic understanding…
Block-out can happen during a very stressful event or during mental overload. This mental overload can build over time like a pressure-cooker. When the pressure becomes too great, it blows….
In Step Four, You finally reach your ‘Breaking Point’, where Cumulative Career Trauma has set in. The following signs may appear.
We can’t expect a firefighter to carry the heavy burden of ongoing trauma without giving them mental strategies to deal with this stress. When you hear “I’m Fine,” or “I’m good,” and your gut is telling you something is not right… they are likely NOT FINE at all!
What Value have you offered (or taken away from) the public service profession? Your VALUE becomes your life-story. How you make a difference for yourself, the profession, and within the community you serve becomes your story.