Block-out Syndrome is when all Emotional Intelligence leaves you brain, you can’t think clearly to make good decisions, and you commit some form of misconduct… (more often than not, excessive use of force). It is the career-ending moment that you cannot take back.
After using what he learned in our 2-day Trainer’s class (Emotional Intelligence, Empathy Communication, and many lessons using Tools like the RITE Ladder and New Day), he told us his life had changed for the better, at home and at work.
Mental stress of the job can bring anyone to their knees. You glass goes from mostly full, to half-empty, and for some… glass EMPTY. Thoughts of, “I’m not okay creep in,” yet you don’t know why, and you don’t know how to get help.
The old saying holds true, “People don’t leave a department, they leave because of the people in the department.”
Peer Support Group, Crisis Intervention Teams (CIT), Mental Health Advocates, and/or Chaplains, that support employees when they need it.
If you have just one employee that needs Peer Support, then everyone in your agency needs to read this. We have yet to work with an agency, that didn’t need to improve their officer well-being programs.
This typical response of ‘living the dream’ can be heard by workers inside all public service agencies (Law enforcement, Fire, corrections, 911 operators, Sworn, nonsworn, and civilian staff).
We all have hot buttons that make us angry. But in the moment when something triggers you to emotionally react, could be career-ending. Learn the steps to de-escalate yourself
“What Were they Thinking?”
Chances are they were NOT thinking. When a person has low Emotional Intelligence, they tend to acted without adding the proper emotions (EI) into the equation, which helps make better decisions.
Take an agency-wide approach to de-escalation that includes emotional intelligence, empathy communication, implicit bias, and duty to intervene techniques training.
~ 30 Page RITE Overview ~ Who is Eligible? Got Questions?
In public service, when you escalate a situation with Emotional Rage onto a community member, a co-worker, or a person on a traffic stop, and you apply un-necessary excessive force… Game over!
Public servants know who within their ranks are the unprofessional and often toxic employees. The oath to serve also means a ‘Duty-to-Report’ Misconduct.
A culture of respect is when an agency uses effective methods for responding to episodes of disrespectful behavior while initiating the cultural changes needed to prevent such episodes from occurring.
To navigate around toxic co-workers the two methods that have been around for a long time are Gray Rocking and learning to PIVOT
Life is a constant act of finding balance. And depending on what stage of life your career is in, life will throw you curves that test you. The question is when you do get tested… do you seek out a mentor or do you create misconduct?
Respect for all people and all professions is Racial equity
President Biden signed the Executive Order for training in verbal de-escalation communication with Emotional Intelligence, and affirmation duty-to-intervene.
Officer Wellness, increases the health, well-being, and mindfulness, of everyone inside the organization. Emotional Intelligence (EI) helps build better EDI relationships inside the agency, and out.
The Blue Wall is a symbol of family trust, all swearing by oath and duty to serve and protect.
Committing all the elements of the law enforcement oath of honor, is committing to the Blue Wall of Trust inside the agency and
The 2022 NAWLEE Conference in Miami, many discussions were about unnecessary use of force and how emotions play a big part in the de-escalation.
Bullying comes in many shapes and forms. From physical abuse, to verbal abuse, and social exclusion to cyber bullying. These are all unacceptable.
Block-out Syndrome’, when you make a self-serving decision that could harm others. Officer’s Duty-to-Intervene to Step in, Tap out, and Take over the situation.
Let the perfect storm blow over your agency because you have taken proactive steps to help shelter your employee’s safety through the rough times, bad times, and even the good times.
Ever found yourself stuck, waking up to (what feels like) the same day over and over and over… like you’re going nowhere? It’s likely you are stuck… in the rut of life. In Groundhog Day, Bill Murray wakes up 6:00am to the same day…
When it comes to working with the public, some choices come with a price. The simple concept of ‘learning to take a breath’ before making a poor choice, is a lesson everyone in public service needs to learn.