“Emotional intelligence is the most sought after skill todayIt distinguishes naysayer employees, from outstanding leaders.”


Excel with Emotional Intelligence

IQ helps us pass exams, but our EQ otherwise known as Emotional intelligence (EI), is what helps us manage stress. In passing the Academy, or wanting that promotion in leadership, it’s your Emotional Intelligence that will get you to the finish line. Every public service professional could benefit and excel in career and life, from improving their EI.


Public Service Leadership Development

(5) Qualities of a great Leader          

rite formula value

  1. Never let their temper get out of control
  2. Have complete trust in their staff
  3. Easy to talk to, a good listener
  4. Always makes mindful decisions
  5. Looks to make others feel valued

These are qualities of someone with high Emotional intelligence.


Professional Workplace Development

Employees with Emotional intelligence regulate themselves under stress. They won’t bully others, stereotype people, or compromise their own values by putting others down. Self-regulation which is part of Emotional intelligence, is about staying in control, to help everyone in the agency.

RITE has trained over 1000 public service agencies on Professional Development, using Emotional intelligence as the base foundation. Building Equity, Diversity, and Inclusion starts here.

The combination of emotional and social intelligence skill-building with unique accountability Tools add Value inside the workplace, that helps build morale. Years of research along with hands-on training, give your employees a sole-source experience that is unforgettable, and unparalleled to any other public service training.


Key learning skills include:

  • Master communication skills for public service leadership
  • Make better decisions to help de-escalate all situations
  • Achieve greater self-awareness, self-worth, and self-value
  • Build positive relationships inside and outside the agency
  • Improve officer wellness by learning how to decrease stress
  • Enhanced empathy, and effective conflict resolution
  • Learn how to Gray Rock and Pivot from distractors


Training helps build a better Workplace:

  • Zero tolerance for all types of Harassment
  • Zero tolerance for Discrimination
  • Personal accountability for treating everyone fairly and with respect at all times

Reduces unprofessional behavior like:

~ Spreading of Rumors and Gossip
~ Use of Profanity
~ Entitlement Complex
~ Negative Banter
~ Improper Social Media Posting
~ Bullying


RITE Training includes EI Tools like the Police and Firefighter Ladder (seen below), to help Officers make better decisions, especially under pressure. The RITE model of EI+SI=RI helps officers see the VALUE within themselves. Results change when we make changes.

RITE 5 picture collage


When Public Service integrates Emotional Intelligence, agency morale goes up. Control your emotions, and you control the situation, every time.


TedTalk on RITE Emotional Intelligence

Fred Jones ted talk
Fred Jones Ted Talk

The RITE program is timely especially in today’s society, and what we are facing as a profession. It provides skills to help officers become more aware of not just what’s in front of them, but what’s inside of them. RITE Tools helped us with officer accountability, and to practice new skills beyond class.

We take training seriously. These stats showed our community we care about them. I highly recommend RITE for all public service professionals, not just LE and DOC.” ~ Sgt. Fred Jones, Lake County Sheriff’s Office, Lake County FL


VIDEO of Chief Hicks

“The RITE Ladder and Stop-Light are Key! Our officers learned you can STOP, re-think, apologize for how you just acted or just correct yourself… It’s not too late, you can always de-escalate.”   ~ Chief Rob Hicks, Leesburg Police Dept. FL


VIDEO of Officer Wilson 

“The most informative training I’ve ever received. It’s something that can be used in my everyday life. RITE came at a time when I needed it most, and our officers have embraced RITE training!“~ Officer Shaunda Wilson, Baylor UPD, Texas




FREE Articles

RITE puts out blogs and articles frequently. Our main Blog page articles are there for all public service to use and share with the entire agency.

EDI RITE tie workplace


Watch, Like, Comment on all RITE videos HERE - RITE YouTube Page


The Worcester Police Chief noticed a change after we taught his Leadership, and  Trainer’s Class. Although many said they were there because they were ‘Volun-told’ to be there… Results speak for themselves.

Just 20 minutes into the class one officer said… “Oh wait, this class is about me helping Me! I never really thought about how I treat myself, will effect how I treat others.”

Watch and Share…

TV News Coverage on RITE


Endorsements of RITE  Training

Click here to see Class PHOTOS and Read class EVALUATIONS



Professional Workplace Culture Training

RITE’s Professional Workplace Training is nationally recognized in creating a bias-free, harassment-free workplace. Our approach is unique in that although we address some unpleasant topics, the training is actually fun and engaging. We help to reinforce company values of having a professional workplace culture not just for some, but for all employees.

Each class includes Emotional Intelligence Tools everyone will learn from, and use in class with each other. These are designed to share with loved ones at home, and at work well after we are gone.


RITE Professional Workplace Culture includes:

  • Unprofessional Behaviorrite EDI overview 2022
  • Harassment & Discrimination
  • Elements of Entitlement
  • Mental Looping and Negative Banter
  • Learning Implicit Bias and Hot Buttons
  • Building Racial Equity
  • Reducing Rumors and Gossip
  • Use of Profanity
  • Social Media Posting
  • Duty to Intervene “RITE Response”
  • Racial Intolerance & EDI Education
  • Block Out Syndrome
  • Police Misconduct
  • EI + SI = RI “the RITE Model”

RITE helps reinforce your company culture of treating everyone fairly. Learning how to Value others, is key to building a professional workplace culture of morale and Racial Equity, that will be passed on for years to come.



RITE History and Customers

RITE Academy began by educating the public safety industry with Emotional and Social Intelligence for improved officer wellness. Executive leaders realized they could benefit as well, as every change starts at the top. Included in RITE is diversity and inclusion, de-escalation communication, police misconduct, understanding harassment, professional development, and ethics.

With RITE’s on-going success, we continue to expand into all public and private sectors. RITE’S educational take-away tools after class, is what has makes RITE Training beyond your typical ‘one-and-done’ classes.

RITE teaches Police, Fire, and EMS – LINK to Videos

Parole and Probation, Inmate Release Programs, Youthful Offender Programs.LINK to Video

Schools, Colleges, and Universities (Includes Staff, Faculty and Students) LINK to more

  • All Public Safety (Police, Campus, Fire, EMS)
  • Corrections (Parole & Probation, Inmate Release Programs)
  • Schools, Colleges, and Universities (Security, Admin Staff)
  • Government (Federal, State, County, City)
  • Professional Sport Organizations and Teams
  • Community and Church Organizations
  • Congressional Education for Public Service Reform
  • Professional Organizations and Affiliations

RITE Survey Results

RITE surveys are anonymous, so collecting feedback from training, collects REAL data for your company. Employees are likely to provide feedback in a private survey method.

Employees, Staff and Students learn first how improve themselves (personally) and ways to understand and improve their implicit bias and internal communication. Teaching tools and techniques that improve the communication (EI) on the front line, help De-escalate situations, is step one. This unique form of diversity and inclusion training helps create an awareness of how we affect others, and that only we have the power to make internal changes. This is NOT a course that puts us down… rather it makes us a better person, which improves the department, and builds community trust!

Want to see where your money goes? Post-training surveys show training dollars, well spent. 


RITE teaches with Front-line approach:

CHIEF: “This is NOT your 1980’s cultural diversity training, that would beat our officers down. We looked for a less academic, easy-to-use training, officers will use. We need better ways to communicate, and De-Escalate situations more effectively.Finally, a training that supports our officers AND our community… We found it in RITE!

RITE: We heard you loud and clear, and we have it! Don’t take our word for it, LEARN for yourself what makes RITE, right on target for your department needs!

Emotional and Social Intelligence RITE Tools empower officers with improved communication (on and off the street), while building departmental morale and community trust at the same time.  The RITE training puts Officer Wellness on the front line. Helping the officer improve on a personal level, is the first step to your officers (and the departments) ultimate desire… career resiliency.

  1. Officer Wellness: Tools for Career Resiliency, Implicit Bias, De-escalationCommunication
  2. Improve the Department: Recruiting, Improve morale, Accountability
  3. Build Community Relations: Enhance community policing and public trust

RITE’s Block-Out Syndrome is when a person only sees their outcome, becomes unresponsive or abrubtly aggressive towards another, causing an unnecessary negative outcome. This is often seen when employees can’t ‘connect’ with others. 

Why Emotional & Social Intelligence?

Emotional Intelligence (EI) is learning to become aware of our emotions, and to acknowledge that emotions drive behavior that can impact others (positively and negatively). Learning to manage our emotions, in the moment, is crucial.

RITE teaches key components of Emotional Intelligence that includes: Emotional Self-Awareness, Behavioral Self-Control, and Ethics and Integrity. This combination helps to improve our EI, at work as well as at home. Improved de-escalation and cultural diversity awareness starts here.

Social Intelligence (SI) is how we effectively navigate and negotiate all social relationships and situations. Learning and using your EI, is beneficial to improving your SI.

RITE teacheskey components of Social Intelligence that includes: Situational Awareness, Empathy Communication, and Conflict Management. These social skill-building lessons help to improve our SI, on the street, in the department, and at home. Working on one’s Social Intelligence, improves de-escalation skills.

SI Example

RITE Trainer interviewed by FOX35 – June 2020


Career Resiliency

By teaching critical components of both Emotional Intelligence (EI) and Social Intelligence (SI), long-term resiliency awareness improves, as well as personal and professional relationships, inside and outside work walls. There are (6) modules that are covered in every RITE Training, from our Leadership, to First-line supervisor, to Train-the-Trainer to Officers classes.

We always encourage students to share what they learned and explain the RITE tools with co-workers, family, friends and the community for which they serve. The more we share our knowledge with others, the more we learn the lessons we need for resiliency, and hold ourselves accountable to our actions. Learn how to apply the RITE model of EI+SI=RI in class using RITE handbook and tools. 

  • Six (6) Modules on Emotional Intelligence (EI) and Social Intelligence (SI), improves De-escalation Communication, enhances career resiliency and health
  • RITE training improves officer’s personal life, which affects work life, and visa-versa
  • Take-a-way Tools for continued work after the training ends
  • Commanders and Executive Leaders are given recruitment techniques as well as accountability tools for each employee to use after the training for continued improvement.

“In Corrections, you don’t have as many tools as the police officer on street. You don’t have a taser, or baton, or pepper spray. You have a radio, and handcuffs, and the biggest tool is your mouth. How to treat people is what RITE training is all about.  ~Sgt. Elvin Rodriguez, Lake County Corrections

Agency Accountability Standards

graduating with accountability RITE academyTo take ownership of your thoughts and actions, improves accountability. The true meaning of accountability comes from the ability to (influence and) account for events and outcomes before they happen. RITE Academy recognizes departmental need for more proactive training and engagement, verses reactive. RITE Accountability Standards assure your department will receive the highest standard of Training.

  1. Cultural Diversity Officer Wellness Course taught by a RITE Certified Trainer
  2. Documented record with written exam (shows employee received De-escalation Training)
  3. All employees receive their own RITE Tools (for practice post-training)
  4. RITE Certificate for each personnel file (shows dept. accountability)
  5. Higher standards of building community relations and trust

RITE programs reinforce your department policy that reduces racial intolerance, while making positive cultural changes. By providing each employee with accountability tools, the RITE model lays the groundwork to encourage positive employee engagement. This course reinforces proper conduct as an employee of the department, and the documentation if ever needed in an employee personnel file. Officer Wellness is the pillar of strength that RITE teaches for improving employee performance. Put Officer Wellness on the Front-line for your next training class. When you improve the person, you improve the profession, the department, and build community trust.


RITE Tool Kit red and yellow

Even the best training can be forgotten after 1-2 weeks. RITE training continues in your department well after the training ends, because of our unique RITE Tool Kit. Students will learn how to use these tools in the training (i.e.: De-escalation Communication & Resiliency Awareness), and continue using them well after the training ends.

RITE Model Gold“The RITE model starts with Emotional Intelligence (EI), to improve Officer Wellness… one of the 6 Pillars in 21st Century Policing.”

“In today’s racially diverse world, communities need Emotional and Social Intelligence to thrive. With an increase in police misconduct and negative media attention, it’s the right time for the RITE program. When you improve the person, you improve the profession.” ~ Randy Friedman

IADLEST National Certification Program logo

Our training has received the IADLEST national seal of approval, the highest standard of training.

RITE Academy FAQ